What to tell the police when calling 101 or 999

This page tells you when to phone 999 or 101 and what questions you will be asked.
This page tells you when to phone 999 or 101 and what questions you will be asked.

Phoning 101 or 999

When you need help or advice about a crime or incident it is important that you phone the police.
If you are not in danger, are unsure what to do, want to contact your local PCSO or have lost or found something you can call 101.
You must phone 999 if the crime you have experienced has just happened or is happening now. This includes being threatened, assaulted or burgled.

Questions you will be asked

When you phone either 101 or 999 you will be asked lots of questions. This is so the police can make sure you get the right kind of help.
It is important to tell the operator:
What has happened and when it happened
Where it happened
Where you are calling from and who was involved.

You also need to say

Your name and address
Whether this has happened before
How you are feeling and if anyone is with you
Whether you have any additional needs for example: a learning disability, are hard of hearing, use Makaton
With thanks to Dawn from the Crownhill comms room and Plymouth People First who worked with Devon and Cornwall Police to produce this information.

Download a PDF copy of this information.